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Refund and Returns Policy

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Refund and Returns Policy

At ChaloChaly, we value your trust and aim to provide flexible and fair refund options for all our travelers.
Please read our policy carefully to understand how cancellations and refunds are handled.

🕐 1. 24-Hour Free Cancellation

If you cancel your booking within 24 hours of reservation, you will receive a 100% full refund, no questions asked.
Refunds will be processed to your original payment method within 7–10 business days.

📅 2. Cancellations After 24 Hours

If you cancel after 24 hours of booking but before 72 hours of trip departure, a partial refund (up to 50%) may be issued depending on:

  • Hotel and transport booking confirmations
  • Seasonal demand and pre-paid vendor arrangements

If cancellation occurs within 72 hours of departure, the booking becomes non-refundable.

🚫 3. Non-Refundable Cases

No refund will be issued if:

  • The tour has already started.
  • The customer fails to appear at the departure point.
  • Weather or road conditions cause unavoidable delays (beyond our control).
  • You cancel within 72 hours of your tour’s start date.

💳 4. Refund Processing Time

All eligible refunds are processed through your original payment method within 7 to 10 working days.
Processing time may vary depending on your bank or payment gateway.

🧭 5. Tour Modifications

If you wish to reschedule or modify your tour:

  • Changes made 72 hours before departure are free of charge (subject to availability).
  • Modifications within 72 hours may incur a service fee or partial cost deduction.

🧾 6. In Case of Company Cancellation

If ChaloChaly cancels a tour due to unforeseen reasons (e.g. weather, political instability, or operational issues), you will receive:

  • A full refund, or
  • The option to reschedule without any additional cost.

📞 7. Contact for Refund Requests

To cancel or request a refund, please contact our support team:

ChaloChaly
📧 Email: info@chalochaly.com
📞 Phone: +92 300 8849858 / +92 305 5759154
📍 Office: Office 309, 3rd Floor, Al-Qadir Heights, garden Town, Lahore, Pakistan

💡 Note:

All refunds and cancellations are handled in accordance with ChaloChaly’s Booking Terms & Conditions.
We recommend reviewing your itinerary and confirmation details carefully before finalizing any cancellation.

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