Privacy Policy

Welcome to ChaloChaly. Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or book our tours.

🧭1. Information We Collect

We collect the following types of information when you use our website or services:

• Personal Information: Name, phone number, email address, billing address, and ID details when you make a booking or inquiry.
• Travel Details: Tour preferences, destination interests, and group size to customize your travel experience.
• Technical Data: IP address, browser type, device information, and cookies to improve website performance.
• Payment Information: Processed securely via trusted third-party gateways; we do not store card details on our servers.

🌍 2. How We Use Your Information

Your information is used to:

• Process and confirm bookings and payments.
• Communicate about itineraries, packages, and updates.
• Improve our website and customer experience.
• Send promotional offers or newsletters (only if you subscribe).
• Comply with legal and regulatory requirements.

🔐 3. Data Protection & Security

We use secure servers, SSL encryption, and trusted payment gateways to protect your data.
Only authorized team members have access to personal information, and all employees follow strict confidentiality standards.

🍪 4. Cookies

Our website uses cookies to:

• Remember user preferences and enhance browsing experience.
• Analyze site traffic via Google Analytics.
• Improve service performance and marketing effectiveness. You can disable cookies anytime through your browser settings.

✉️ 5. Sharing of Information

We do not sell or trade your personal information.
We may share limited data only with:

• Partner hotels, transport providers, and guides for confirmed bookings.
• Payment processors for secure transactions.
• Legal authorities if required by law.

🧳 6. Third-Party Links

Our website may include links to other travel or service sites. We are not responsible for their privacy practices, so we recommend reading their privacy policies before sharing any data.

🔄 7. Your Rights

You have the right to:

• Request a copy of your personal data.
• Correct, update, or delete your information.
• Opt-out of marketing emails at any time by clicking “Unsubscribe.”

To exercise your rights, contact us via the details below.

📞 8. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

ChaloChaly
📍 Lahore, Pakistan
📧 Email: info@chalochaly.com
📞 Phone: +92 300 8849858 / +92 305 5759154

🕒 9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Please review it regularly to stay informed.