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Terms & Conditions

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Terms & Conditions

Welcome to ChaloChaly!
These Terms and Conditions govern your use of our website and all tour services offered by ChaloChaly. By booking a tour or accessing our website, you agree to comply with the following terms.

🧾 1. Booking & Payments

  • All bookings must be made through our official website, WhatsApp, or authorized representatives.
  • A minimum advance payment of 50% is required to confirm your booking.
  • Remaining balance must be cleared before tour departure unless otherwise agreed.
  • Prices are quoted in Pakistani Rupees (PKR) and are subject to change based on hotel or transport rates.

💳 2. Cancellations & Refunds

  • Bookings canceled within 24 hours of reservation are fully refundable.
  • Cancellations after 24 hours but before 72 hours of departure may receive up to 50% refund depending on hotel/vehicle arrangements.
  • No refund is available if the customer cancels within 72 hours of tour departure or fails to show up.
  • For detailed refund terms, please review our Refund & Cancellation Policy.

🕐 3. Rescheduling

  • Customers may request rescheduling at least 72 hours before the tour.
  • Rescheduling within 72 hours may result in additional service charges.
  • Rescheduled bookings are subject to availability and seasonal pricing.

🧭 4. Tour Inclusions & Exclusions

Included: Transport, accommodation, basic meals (if mentioned), sightseeing, and driver services.
Excluded: Personal expenses, lunch, entry tickets, room service, medical costs, or anything not clearly listed in the tour plan.

🚙 5. Vehicle & Driver Policy

  • Vehicles (Corolla GLi, KIA Sportage, Coaster, or others) are assigned based on the selected package.
  • Driver’s working hours are from 6:00 AM – 8:00 PM for safety reasons.
  • Any personal detours or extra stops outside the agreed route may incur additional charges.

🏨 6. Accommodation

  • Hotels are selected based on availability and package type (Standard, Deluxe, or Luxury).
  • Early check-in or late check-out is subject to hotel policy and may require extra payment.
  • Any room damage or lost items will be charged directly to the traveler.

🌦 7. Changes Due to Weather or Road Conditions

  • In case of bad weather, road closures, or natural events, the itinerary may be changed for safety reasons.
  • ChaloChaly reserves the right to reschedule or modify the tour plan without prior notice.
  • Refunds are not guaranteed for delays caused by circumstances beyond our control.

🛡 8. Safety & Responsibility

  • Travelers must follow guide instructions for their own safety.
  • ChaloChaly is not liable for personal injury, loss of belongings, or delays due to external factors (weather, accidents, or law enforcement).
  • We ensure vehicles and guides meet safety and licensing requirements.

🧳 9. Traveler Responsibilities

  • Carry valid CNIC or passport at all times.
  • Respect local culture, customs, and environment.
  • Inform the team of any medical condition or dietary requirement before travel.
  • Travelers are responsible for their own valuables.

📸 10. Photography & Media

  • ChaloChaly may capture photos/videos during tours for promotional use.
  • If you do not wish to appear in photos or videos, please notify our team before the tour starts.

🔒 11. Privacy Policy

All personal data collected during bookings is protected under our Privacy Policy.
We never sell or share your information without consent.

⚖️ 12. Governing Law

These terms are governed by the laws of Pakistan.
Any dispute arising shall be subject to the jurisdiction of the courts in Lahore, Pakistan.

📞 13. Contact Us

For any questions regarding these Terms & Conditions, contact us:

ChaloChaly
📍 Office 309, 3rd Floor, Al-Qadir Heights, garden Town, Lahore, Pakistan
📧 Email: info@chalochaly.com
📞 Phone: +92 300 8849858 / +92 305 5759154

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